cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Frosted16
Beginner
2,093 Views
Message 1 of 8

Ultra HD box resetting aprox 10mins

Go to solution
Hi guys, got a Ultra HD box that has decided to start resetting itself on aprox 10min mark of active use. I have not yet done a factory reset however wondering if there is a heat issue here?

Open to suggestions....

David
0 Ratings
7 REPLIES 7
zulu17
Distinguished Guru
Distinguished Guru
2,087 Views
Message 2 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution

Hi  @Frosted16  welcome t the community/

 

Can you be a bit more specific about what occurs  ie what precisely happens  , ie when you say reset what actually happens , what screens come up?

 

Also how long have you been using this Youview box  ?

 

 

 

0 Ratings
Frosted16
Beginner
2,045 Views
Message 3 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution
Pretty much since they were released! And no screens pop-up - simply a reboot or restart. Have to give it a moment or two too fully catch itself up and then turn it back on

David
0 Ratings
JohnC2
Moderator
Moderator
1,831 Views
Message 4 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution

Hi @Frosted16 Sorry you are having a problem with your UHD box 

 

Have you tried a reset yet?

You have mentioned a heat issue. Do you hear the fan coming on alot on the box. Also is the box in an well ventilated area?

 

Cheers

John

 

0 Ratings
Frosted16
Beginner
1,823 Views
Message 5 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution

John - was away on the weekend, will be trying the Reset tonight [I may also give the box a hoover just to be on the safe side]

 

David

0 Ratings
JohnC2
Moderator
Moderator
1,815 Views
Message 6 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution

Hi @Frosted16 Post back and let us know how you get on.

 

Cheers

John

 

0 Ratings
Frosted16
Beginner
1,769 Views
Message 7 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution

All

 

Reset the box - full new install and updated as of so far... were good - thanks for taking the time to reply!

 

Regards

 

David

0 Ratings
JohnC2
Moderator
Moderator
1,760 Views
Message 8 of 8

Re: Ultra HD box resetting aprox 10mins

Go to solution

Hi @Frosted16 Thanks for the update and good to hear that the issue is resolved. 

 

cheers

John

0 Ratings