cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Telecom89
Recognised Expert
1,262 Views
Message 1 of 6

Ultra HD - which figures are used

Go to solution

For the Ultra HD service, which figures are used - as shown on www.dslchecker.bt.com - to determine availability?

 

Is it downstream clean or impacted, high or low?

 

For whichever one is relevant is the minimum figure still 44 Mbps or have BT lowered this threshold yet?

 

 

 

 

0 Ratings
5 REPLIES 5
1,208 Views
Message 2 of 6

Re: Ultra HD - which figures are used

Go to solution
Clean Low is the figure that matters
0 Ratings
Telecom89
Recognised Expert
1,115 Views
Message 3 of 6

Re: Ultra HD - which figures are used

Go to solution

Is the minimum figure still 44 Mbps or have BT lowered this threshold yet?

 

Can somebody whose line can't support this still order the Ultra HD package (Total Entertainment) with the caveat that they won't be able to get the Ultra HD channel but can still have all the other features of Total Entertainment?

0 Ratings
ozsat
Expert
1,051 Views
Message 4 of 6

Re: Ultra HD - which figures are used

Go to solution

They let me order the TE pack and the 4K box.

 

On the day of it all happening nothing had changed expect I now had a 4K box which could not access the 4K channel.

 

They checked online and could not find the reason.

 

After many calls and four weeks later - they decided the line speed was not good enough and that is why the account could not be changed to TE pack.

 

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT Max 4K package.
0 Ratings
Telecom89
Recognised Expert
995 Views
Message 5 of 6

Re: Ultra HD - which figures are used

Go to solution

@Telecom89 wrote:

Is the minimum figure still 44 Mbps or have BT lowered this threshold yet?

 

Can somebody whose line can't support this still order the Ultra HD package (Total Entertainment) with the caveat that they won't be able to get the Ultra HD channel but can still have all the other features of Total Entertainment?


It would be useful if could get answers to this from a BT representative as website doesn't make this clear...

0 Ratings
DanielS
Moderator
Moderator
877 Views
Message 6 of 6

Re: Ultra HD - which figures are used

Go to solution

Hi Guys,

 

I've had it checked and can confirm that the minimum is still 44 Mbps.

 

Thanks

 

DanielS

0 Ratings