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Message 1 of 2

Ultrafast Fibre 1

Can anyone explain why I can't get more than 50Mbs using Broadband Speedchecker Uk when I have signed up for a guarenteed 100Mbs from BT. My broadband speed checker on BT doesn't work and I am beginning to regret my decision. I have fibre to premises, a BT smart hub modem. I have reset countless times. I tried talking to BT today, was told an Ultrafast team would deal with it, got put through to the team only to be informed electronically that department is closed. Help!!!

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Message 2 of 2

Re: Ultrafast Fibre 1

the 100mb guarantee is connection speed not download speed - so if you check hub stats and see if your conenction speed is 100mb or greater

are you testing download speed over ethernet not wireless as wireless is more prone to interference

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