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Message 1 of 2

Ultrafast Fibre 1

Can anyone explain why I can't get more than 50Mbs using Broadband Speedchecker Uk when I have signed up for a guarenteed 100Mbs from BT. My broadband speed checker on BT doesn't work and I am beginning to regret my decision. I have fibre to premises, a BT smart hub modem. I have reset countless times. I tried talking to BT today, was told an Ultrafast team would deal with it, got put through to the team only to be informed electronically that department is closed. Help!!!

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Message 2 of 2

Re: Ultrafast Fibre 1

the 100mb guarantee is connection speed not download speed - so if you check hub stats and see if your conenction speed is 100mb or greater

are you testing download speed over ethernet not wireless as wireless is more prone to interference

http://bt.custhelp.com/app/answers/detail/a_id/59867/~/what-is-bts-ultrafast-fibre-broadband-speed-g...



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