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DavidM
Moderator
Moderator
1,299 Views
Message 11 of 18

Re: Unable to access Btyahoo email account after changing password

Go to solution

Hi @Andreas2 and thanks for posting.

 

Have you tried the links in @JohnC2 post? 

 

Cheers

 

David

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Andreas2
Beginner
1,182 Views
Message 12 of 18

Re: Unable to access Btyahoo email account after changing password

Go to solution

@DavidMI have tried the links but am still not able to log in. I talked to BT support over live chat and they said they could not change my password at this time.

 

Cheers

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arellis
Aspiring Contributor
1,151 Views
Message 13 of 18

Re: Unable to access Btyahoo email account after changing password

Go to solution
I'm starting to get the impression that this issue is becoming quite common.

Still able to change password via link mentioned in original successfully but still unable to log in.
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DazR85
Aspiring Contributor
1,125 Views
Message 14 of 18

Re: Unable to access Btyahoo email account after changing password

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Yeah I'm surprised that this appears to be more a problem amongst people than I thought. Wish I just left the password alone now!

 

Hoping a mod can get back to me soon please!

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arellis
Aspiring Contributor
1,095 Views
Message 15 of 18

Re: Unable to access Btyahoo email account after changing password

Go to solution
Trouble is our accounts would have been suspended according to the email if we hadn't.
Damned if we didn't but damned because we did.

I keep changing my password using the link and sending myself blank test emails every so often. Really nervous I'm going to lose the account and the emails...first world problems!
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arellis
Aspiring Contributor
979 Views
Message 16 of 18

Re: Unable to access Btyahoo email account after changing password

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Have been contacted by a mod yesterday and a behold the first thing I was asked for was my bt account number.

Is the only way to get anything resolved is to have a BT account??!! If this is the case then I fear we will never get our access back 😞

Has any of the others heard back/had the same as well?
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licquorice
Distinguished Sage
Distinguished Sage
974 Views
Message 17 of 18

Re: Unable to access Btyahoo email account after changing password

Go to solution

Presumably you must have a premium mail account, does that not have an account number?

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arellis
Aspiring Contributor
942 Views
Message 18 of 18

Re: Unable to access Btyahoo email account after changing password

Go to solution

Not sure about anyone-else having this issue but it seems that my issue has now bee resolved and I can now access my emails again.

 

As a pointer this was not by contacting the rather useless premium mail contact number but re-iterating the whole story (as I don't have prem mail account as outlined at the beginning of all this!).

 

Not sure if this was something that naturally rectified itself or whether a technician looked at it but it seems to work now and the status quo has been restored 🙂

 

Thank you to all involved.

 

 

...until the next time we're asked to change our passwords

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