Unable to access email

[Peejayem]

I had a message to say my account had been blocked due to suspicious activity.   I changed my password, did a scan,  but keep getting message Two Stop Authentication required.   I spoke to chat line who said my account was open and to change the settings.   According to the settings 2 step authentication is off, but I cannot get past this when trying to log into emails, so therefore I cannot access emails - what do I do please

[JohnC2]

Hi @Peejayem  welcome to the forum and sorry you are having a problem getting back access to your email account.

Are you still experiencing this problem? If so I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

[Peejayem]

Yes I am, haven't seen your PM yet, but will look out for it.   When I click on the email link it then asks me to log into My BT and then I get the two step authentication page, and don't seem to be able to get past this.   It is also affecting my friend who has a secondary email address, on her laptop not mine, and I also use a mail client and cannot access my emails through that either.

I am really struggling here, as it is now 3 days since I have been able to access my emails.   I did raise a case, they told me it would be fixed by Tuesday

[JohnC2]

Hi @Peejayem  thanks for the update and sorry it's still not working.

You should have the Private Message already so please check https://community.bt.com/t5/notes/privatenotespage and get back to us

cheers

John

[Peejayem]

Just sent a message to ask how I access this private message as I cannot access my emails, except on my phone

[JohnC2]

Hi @Peejayem did you check the link I gave above when you are logged into the forum and you will see the private message.

thanks

John

[JohnC2 · Accepted solution]

Hi @Peejayem, thanks for your PM to let me know that you called in and got this resolved.

cheers

John