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Newbie
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Message 1 of 5

Unable to access internet on all my mobile devices

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I recently installed Hub5 with Infinity. At first install, no problems, all devices connected to Wi-fi and online.

Next day, all mobile devices are connecting to Hub5 but cannot get online.  Laptops ok and not affected and all wired devices ok.  Devices affected are: 2 x Samsung mobile S3 mini, Samsung Tablet, i-pad and 2 x i-phones.  I have rebooted Hub5 and all affected devices, also removed wi-fi credentials from devices and re-entered but still no joy.  PLEASE HELP...!!

 

 

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4 REPLIES 4
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Unable to access internet on all my mobile devices

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Turn off "Smart Set Up" on the homehub. It can cause problems on mobile devices.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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Newbie
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Message 3 of 5

Re: Unable to access internet on all my mobile devices

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Thanks for the quick response, im trawling through the router settings - the only reference I can see is

automatic channel selection - (smart wireless) - is this what I should be tweeking....?

 

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Newbie
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Message 4 of 5

Re: Unable to access internet on all my mobile devices

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Just found it.....now turned off.  Sorted, thank you so much.  Great help.

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Aspiring Contributor
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Message 5 of 5

Re: Unable to access internet on all my mobile devices

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Brilliant answer - it sorted a similar problem for my network, thank you.  You'd think BT would warn you, and that the helpdesk would know the problem as soon as you describe it, but they don't.

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