Unable to activate BT ID

[Wendz1964]

My husband has a new BT SIM and despite numerous attempts (including long web chats and phone calls with BT) he is unable to activate his BT ID. As such the SIM card is useless and he continues to pay for a service he is unable to use. Any help would be most appreciated.

[PaddyB]

Hi @Wendz1964,

I'm sorry your husband is having difficulties activating his BT ID. Did you manage to get this sorted?

If not, I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB