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Mutino
Beginner
1,067 Views
Message 1 of 8

Unable to add BTSport to sky: Our records show you already have Free BT Sport.

Tried a few times to set up my Sky+HD box with BTSport but I keep getting the message that I'm already set up. 

Our records show you already have Free BT Sport.

 

 

I got my Sky installed after I got Inifinity installed in case thats relevant?

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7 REPLIES 7
Malacath
Expert
1,021 Views
Message 2 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.

Same problem here.

 

Although yesterday I received a text message from BT sport saying if I want to view using sky box to send viewing card number. So have texted my viewing card number and hoping for the best.

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Indiana
Beginner
993 Views
Message 3 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.

Just tried to activate the service on TV with SKy subscription.

 

It says

Good news!

You've already got access to BT Sport. Watch online at btsport.com or via our Apple and Android apps.

Watch BT Sport now

If you'd like to talk to us about upgrading your BT Sport Pack so you can watch via your TV please call us on 0800 731 0286.

 

========================================================

 

Is this a a big con?   It clearly states elsewhere you can get it on TV with a Sky subscription. Now they are trying to sell me something else i do not need. Is this being made clear in the national press and other advertsing mediums?

 

Certainly in the forum here it is being activated by some. Some are having problems.

 

 

 

 

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Indiana
Beginner
992 Views
Message 4 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.

You received a text. why did they ask, had you contacted them directly. or are not on ADSl but fibre?
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JacquiT
Community Manager - Retired
981 Views
Message 5 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.

Hi Indiana and Mutino

 

To activate your Sky Viewing card please do it here if you have already done this and you are getting the same message please let me know.

 

I'm sorry but i dont know what the timescales are for the webform as volumes are pretty high, please let me know if you have any further problems and i wil see what i can do to help.

 

Thanks

Jacqui

 

 

BTCare Community Mod

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Malacath
Expert
966 Views
Message 6 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.

@JacquiT

 

We have already used that link.

 

IT DOESN'T WORK.

 

It Says Good News you can already get BT Sport with the app.

 

It wont allow us to add a viewing card number so it is not good news.

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Malacath
Expert
957 Views
Message 7 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.


@Indiana wrote:
You received a text. why did they ask, had you contacted them directly. or are not on ADSl but fibre?

I don't know. BT must have had my mobile number stored on file.  Anyway I had my viewing card activated about 5 minutes ago after sending my viewing card number by text.

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THOMAS-P
Aspiring Contributor
929 Views
Message 8 of 8

Re: Unable to add BTSport to sky: Our records show you already have Free BT Sport.

I am having the same problem. I know I have the app BT but i would also like it on Sky if that is ok??!

 

I had a text yesterday claiming to be BT and to send my sky viewing card number,but it didn't look genuine. 

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