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Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@Tillbrook these issues often occur when the address where the Sky viewing card is registered to is different from the address where you're trying to get the BT broadband service activated. Can you check that Sky have got your address details correct?
If the address is correct please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Hi viewing card & address? where do I send them? Not sure I want to put them in here???
You need to view the forum on the full site view, not the mobile view.
this is the message I got from BT website :