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Beginner
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Message 1 of 13

Unable to buy BT Sport online as Sky viewing card not recognised

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I am unable to buy BT Sport online as my sky viewing card number is not accepted by BT even though it is correct.
BT website says my card is not validated.... but it is.
This meant I was unable to take up the Black Friday deal for fibre unlimited plus free HD Sport. I spent 2 hours on the phone too but there were problems there as well so this is unresolved. Has anybody else had this issue? Or any suggestions which may help resolve it?
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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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Welcome to this user forum.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 3 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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Thanks!
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Moderator
Moderator
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Message 4 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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@Tillbrook these issues often occur when the address where the Sky viewing card is registered to is different from the address where you're trying to get the BT broadband service activated.  Can you check that Sky have got your address details correct?

 

If the address is correct please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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Beginner
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Message 5 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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The address is correct. I haven’t moved in 20 years. Sky account shows correct address & also correct active viewing card number. Also I had BT Sport on Sky working on the same viewing card. I have had BT Sport via Sky with no issues twice in recent years
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Moderator
Moderator
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Message 6 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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@Tillbrook thanks for getting back to me, if you send over your details we'll get this looked into.

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Beginner
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Message 7 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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Hi viewing card & address? where do I send them? Not sure I want to put them in here???
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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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@Tillbrook wrote:
Hi viewing card & address? where do I send them? Not sure I want to put them in here???

You need to view the forum on the full site view, not the mobile view.

 

Then look here https://community.bt.com/t5/user/viewprofilepage/user-id/128692

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Moderator
Moderator
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Message 9 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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@Tillbrook if you click my username the link will show on the left side of the page. You need to be on the full version of the site though.

 

contact the mods.png

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Beginner
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Message 10 of 13

Re: Unable to buy BT Sport online as Sky viewing card not recognised

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this is the message I got from BT website :

 

 

  • If you're a new Sky customer, please wait till your service has been installed.
  • If your card has recently been replaced, please wait for your new card to arrive.
  • If the problem persists, then you can call us on 0800 800 150.

 

 

  • If you have BT Sport on Sky and are trying to buy BT Broadband, we need you to give us a call so we can give you the best offer. Please call us on 0800 055 6988.
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