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ddss1
Beginner

on ‎25-03-2020 11h37

1,078 Views
Message 11 of 15

Re: Unable to cancel as can't get through

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I don't think they can T&C themselves out of it! Let's hope they sort it out

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gg30340
Distinguished Sage
Distinguished Sage

on ‎25-03-2020 11h38

1,076 Views
Message 12 of 15

Re: Unable to cancel as can't get through

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Time will tell but I know what I would do and it ain't sending a letter.

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ddss1
Beginner

on ‎25-03-2020 11h56

1,061 Views
Message 13 of 15

Re: Unable to cancel as can't get through

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Good for you. I'm not suggesting you or anyone sends a letter - tel call, if possible is still the quickest and cleanest.

I am saying BT is not above the law in the long run if anyone is willing to go that route and the extra 'hassle' that entails. But for some that might be preferable to paying BT for months on end as some type of hostage.

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geofflit
Aspiring Contributor

on ‎27-03-2020 19h30

955 Views
Message 14 of 15

Re: Unable to cancel as can't get through

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Miss BT your still scaremongering.

If you have evidence, ie a letter, that you have informed a company that you wish to cancel and they fail to act I'm sure you are well within your right to cancel your direct debit

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RetroBounty
Beginner

on ‎27-03-2020 20h00

940 Views
Message 15 of 15

Re: Unable to cancel as can't get through

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Have tried every available contact number and still didn't get through. I have been unable to view any sport on my sport package and as such feel that all customers should get a refund and the payment stopped for this service. Other providers have done this so it is not an unacceptable request.