Unable to claim MasterCard reward

[renu64]

Hi,

I recently placed an order for a Super fast Fibre 1 Unlimited package for £28.99, this was activated by BT on the 14th February 2020. I believe that I should be able to claim a  £80 Master card as part of this deal. However, the MasterCard one cannot be found,  I have tried to go through https://www.bt.com/manage/bt-reward-card but nothing shows up to be claimed.

 I would like to find out what appropriate steps can be taken for this to be claimed. Thanks in advance for any help you can provide.

Kind regards,

Glenda

[renu64]

Hi,

I recently placed an order for a Super fast Fibre 1 Unlimited package for £28.99, this was activated by BT on the 14th February 2020. I believe that I should be able to claim a  £80 Master card as part of this deal. However, the MasterCard one cannot be found,  I have tried to go through https://www.bt.com/manage/bt-reward-card but nothing shows up to be claimed.

 I would like to find out what appropriate steps can be taken for this to be claimed. Thanks in advance for any help you can provide.

Kind regards,

Glenda

[Keith_Beddoe]

@renu64 

This is only a customer to customer help forum, the only BT Employees are the moderators, who are only dealing with welfare and vulnerable customer priority escalations at present, due to the large number of outstanding requests, and only a couple of them on duty.

[renu64]

Hi Keith

what should I do as the time will pass and then cannot claim.Plz help

[Keith_Beddoe]

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@renu64 wrote:

Hi Keith

what should I do as the time will pass and then cannot claim.Plz help

---

You have three months to claim.

https://www.bt.com/manage/bt-reward-card/

[renu64]

Hi Keith

Thanks for your help

[Matt-S]

Hi @renu64,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you have not been able to claim your Reward Card.

Can you post the date that you placed your order and the package ordered so we can check if/what Reward Card Offer was on at the time?

Thanks

Matt

[renu64]

Hi Matt

I ordered BT broadband on 31 Jan 20

Mastercard was £80

Thanks 

Matt