Unable to claim reward card.

[Dogman213]

Afternoon Guys,

Nothing showing when I sign into the web portal to claim my reward card, signed up on the 5th of November and went live on the 24th (Yep that's nearly a month) .

Getting the complete run around from customer services (keep telling me to wait slightly longer than the last person I spoke to) ordered directly on bt website !

Can someone help or give me the contact details of the team who deal directly with this.

Travis.

[StuartH · Accepted solution]

Hi Dogman213

Welcome to the community.

Sorry, you're having problems claiming your reward.

I can help with this I have sent you a private message asking for some more information.

Thanks

Stuart

[af-12]

Hi, I'm also having problems.  Have received several messages over last 2 months from BT to say the card can now be claimed, but it's not showing on my account. Please help?

[RobbieMac]

Hi @af-12 

Welcome to the Community and thanks for your post!

I'm sorry for the delay receiving your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[al363006]

Hi 

Also unable to claim my reward card.

Just get message "Sorry we can't bring up your details at the moment please try again later".

Can I get some help please.

Thanks

Al

[RobbieMac]

Welcome to the Community @al363006 

I'm sorry that you're also seeing that message when trying to claim for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[al363006]

Thanks Robbie. I have replied to the pm.

[Dxh73]

Hi,

I'm also getting the message 

"Sorry we can't bring up your details at the moment please try again later".

Can I get some help please

Cheers

Dave

[RobbieMac]

Hi @Dxh73 

Welcome and thanks for posting.

Sorry you're also seeing that message when trying to claim for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[DavidM]

Glad I was able to get this sorted for you @al363006.
Cheers
David