Unable to download bill

[PeteO59]

I am unable to login to MyBT using IE11 so have to use Microsft Edge. I am on Windows 10

Wehen I try to download a bill, even older bills, i am directed to the help page, which is not much help at all!

I have also tried the MyBT App which does the same. 

Does anyone else have the same problem?

Why is the BT site so difficult to use? In an effort to improve use BT have only succeeded in maing the user experience really poor.

[JohnC2]

Hi @PeteO59 Sorry that you were unable to download your bill. Please will you check and see if the fault is still happening. 

If you still having difficulty we will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John