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rontom
Aspiring Contributor
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Message 1 of 49

Unable to download email sign in page

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Every time I click on emai,l the sign on page comes up blank, but the sign up address appears in the address bar, I am using safari on a mac, never had any problems until today

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gg30340
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Message 2 of 49

Re: Unable to download email sign in page

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rontom
Aspiring Contributor
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Message 3 of 49

Re: Unable to download email sign in page

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That does not let me in, just a blank page and just showing that link in the address bar

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rontom
Aspiring Contributor
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Message 4 of 49

Re: Unable to download email sign in page

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When I click on the email icon I already get the login address but only a blank page downloads

 

https://signin1.bt.com/login/emailloginform

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gg30340
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Message 5 of 49

Re: Unable to download email sign in page

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In the address bar at the top of the page there is a small icon that looks like a torn page, click that then try again. It will put the page into compatibility mode.

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Glynatsussex
Beginner
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Message 6 of 49

Re: Unable to download email sign in page

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Hi, my BT account has been in melt-down since Friday, 4 April, when it was migrated from Yahoo.

Wasn't too bad at first, as I could receive emails, but not reply, so I had to use Gmail to respond.

By today, I can't even login to my accounts. I get error messages or simply get timed out, because the new system is so slow and NOT FIT FOR PURPOSE!

BT 2nd line were supposed to be phoning me back within 24 hours, from today, but I've managed to get that reduced to 2. I'll post on here if they achieve that.

As it seems to be taking longer and longer to get through on the phone, I assume I'm not alone?
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rontom
Aspiring Contributor
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Message 7 of 49

Re: Unable to download email sign in page

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Thanks for the reply. 

 

Unfortunately there is no small torn page icon in the address bar,only what looks like a world globe followed by the login 

address 

https://signin1.bt.com/login/emailloginform. then at the end of the address bar it states British telecom plc and then the reload icon

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rontom
Aspiring Contributor
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Message 8 of 49

Re: Unable to download email sign in page

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file://localhost/Users/ronaldthomas/Desktop/screenshot_03.jpg
 
Here is a screenshot of the page, hope it works, never tried this before
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Glynatsussex
Beginner
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Message 9 of 49

Re: Unable to download email sign in page

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Hi, 

 

I waited the 2 hours for 2nd line 'help' to phone me.  Didn't get a call

 

1st line help phoned to check on status.  Very apologetic when I told them I still hadn't heard back.  Said they would chase it up.  I was told 2nd line help would phone back in 1 hour.  Nothing! 

 

1st line help phoned back just after the hour.  They went to check with a manager and came back to say my case had been escalated again, this time to Email help.  They could not tell me how long it would take for me to get a reply.

 

So far I've waited 87 hours.

 

I bet Yahoo are splitting their sides laughing.  Thank God for Gmail.

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rontom
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Message 10 of 49

Re: Unable to download email sign in page

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I t seems the link does not work here is the address bar

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