Unable to follow "Activate your BT ID now" link

[garrykelso]

Hello, 

I've recently taken a new broadband order from BT and there was a delay in receiving the order emails as my email address was taken incorrectly.

I called BT earlier and got my email address corrected and the order emails have been re-sent successfully.

When I clicked into the email titled "You need to activate your BT ID", I am unable to progress after clicking the "Activate your BT ID now" link in that email.

The webpage will load but it hangs whilst trying to load some information. See screenshot below.

I suspect that whoever received my confirmation emails erroneously may have clicked the link, therefore preventing me from activating my BT ID myself.

I've tried my phone and my laptop, and I've tried multiple browsers on both, so I think I've ruled that out being the issue.

Thanks, 

Garry

[DavidM]

Hi @garrykelso and welcome to our community.

Thanks for posting about your BTiD. I'm sorry there's been a bit of a mix up. I'm sure we can sort this out. I'll drop you a private message now so you can get in touch.

Cheers

David

[NeilO]

Hi @garrykelso I wanted to follow up with you to check if you're happy this is now resolved?

Cheers

Neil

[garrykelso · Accepted solution]

Hi Neil,

Sorry for the delayed reply but you've resolved my issue, thank you very much.

Regards,

Garry

[JohnC2]

Hi @garrykelso, thanks for the update and glad that @NeilO has fixed this for you.

cheers

John