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Aspiring Contributor
790 Views
Message 1 of 16

Unable to get BT TV

Hi,

Just wondering what I can do to get BT TV, as I've just rang BT to place an order and they've said I'm not in a fibre multicast enabled area.

However when I use BT ADSL checker it says "VDSL multicast Available."

They've told me to contact openreach but I'm unsure on how to go about this.

Thanks in advance.

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15 REPLIES 15
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738 Views
Message 2 of 16

Re: Unable to get BT TV

Can you post the results of dslchecker without your phone number here please?
You cant talk to openreach directly try are wholesale only
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Aspiring Contributor
733 Views
Message 3 of 16

Re: Unable to get BT TV

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Aspiring Contributor
697 Views
Message 4 of 16

Re: Unable to get BT TV

Any Ideas people?

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Distinguished Guru
Distinguished Guru
689 Views
Message 5 of 16

Re: Unable to get BT TV

Looking at an a thread  of yours from earlier in the year

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-speed-issues/m-p/1585672#M20172...

 

a  few observations.

 

1 - the distance you are from the cabinet appears to be quite long.

 

2. Some suggestion that the data held for your line may be incorrect

 

3. some confusion/lack of clarity as to which cabinet  you are or could be connected to.

 

I'll refer the thread to a moderator

 

 

 

 

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Moderator
Moderator
680 Views
Message 6 of 16

Re: Unable to get BT TV

Hi @Richiebow1 Thanks for your query about BTTV availability on your line.

 

We'll be happy to check the availability of BTTV for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

 

 

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Aspiring Contributor
675 Views
Message 7 of 16

Re: Unable to get BT TV

Hi,

 

I've contacted you through "contact the mods" link on your page.

 

thanks

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Aspiring Contributor
649 Views
Message 8 of 16

Re: Unable to get BT TV

So BT just rang, went through all the channels I like to watch, and then said "unfortunately dispite it saying Fibre multicast is available the only option that's actually available to you is our basic freeview box".

 

Apparently the reason why no other products are available in terms of TV is due to my BT infinity line speed only being 18mb/s.

 

This seems bizarre because I'm sure I saw it mention that you only needed 5.5Mb/s connection speed for these products.

 

 

They then asked to put me on hold whilst they checked what the problem was because if I have BT infinity I should be able to get decent TV, However they hung up. As I am at work I do not have time to sit on hold to get back through.

 

useless.

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Moderator
Moderator
632 Views
Message 9 of 16

Re: Unable to get BT TV

Thanks @Richiebow1. I can see you initially spoke with Michelle. I've spoken with her about it and can see that there's a problem between recognising the speeds you can get with the service you want. Your line should be able to support BT TV. Michelle will be taking ownership of this for you and will be back in touch again tomorrow. I hope that suits you.

 

Thanks

 

DanielS

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Aspiring Contributor
629 Views
Message 10 of 16

Re: Unable to get BT TV

Hi @DanielS

 

This is fine with me for her to get back in touch tomorrow.

 

However I work in a call centre so it's not always convient for me to answer my mobile phone for obvious reasons.

 

Is there any way I can specify a time for her to call? or if I am not able to answer is there any way I can get back in touch with her.

 

Thanks.

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