Looking at an a thread of yours from earlier in the year
a few observations.
1 - the distance you are from the cabinet appears to be quite long.
2. Some suggestion that the data held for your line may be incorrect
3. some confusion/lack of clarity as to which cabinet you are or could be connected to.
I'll refer the thread to a moderator
Hi @Richiebow1 Thanks for your query about BTTV availability on your line.
We'll be happy to check the availability of BTTV for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
So BT just rang, went through all the channels I like to watch, and then said "unfortunately dispite it saying Fibre multicast is available the only option that's actually available to you is our basic freeview box".
Apparently the reason why no other products are available in terms of TV is due to my BT infinity line speed only being 18mb/s.
This seems bizarre because I'm sure I saw it mention that you only needed 5.5Mb/s connection speed for these products.
They then asked to put me on hold whilst they checked what the problem was because if I have BT infinity I should be able to get decent TV, However they hung up. As I am at work I do not have time to sit on hold to get back through.
Thanks @Richiebow1. I can see you initially spoke with Michelle. I've spoken with her about it and can see that there's a problem between recognising the speeds you can get with the service you want. Your line should be able to support BT TV. Michelle will be taking ownership of this for you and will be back in touch again tomorrow. I hope that suits you.
This is fine with me for her to get back in touch tomorrow.
However I work in a call centre so it's not always convient for me to answer my mobile phone for obvious reasons.
Is there any way I can specify a time for her to call? or if I am not able to answer is there any way I can get back in touch with her.