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Beginner
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Message 1 of 2

Unable to install NetProtec Plus

HI,

Trying to install Netprotect Plus, have gone to MyBT/Extras and started download.  When it gets to Downloading software from Mcafee it comes up with   "Unable to continue --- error 0  "     It tells you to contacl BT Help or Mcafee.   Mcafee do not want to know they said its up to BT to sort it.  BT Help/Chat could not solve it and said they would get a technician to phone, the person that phoned did not speak English.

 

How do I get Netprotect Plus to install?

 

David 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Unable to install NetProtec Plus

My advice and that of others on the forum would be not to install BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free.

 

It is a McAfee product just re-badged for BT so you may get more assistance on the McAfee forum about McAfee install problems.

 

What is your operating system as there has apparently been a few problems with Windows 10.

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