Netflix emailed me to suggest changing my password because of a suspected security threat (no idea!) so I did. However, I am now unable to log in to the app on my BT Youview box. I changed the password one more time, still no joy. Bear in mind I managed to sign back in to the iPad app on both occasions with no problems.
I even reset the Youview box but no joy signing in then, either. Is there anything that can help me? The YouView app is my only way of being able to watch Netflix on my television.
I have been a Netflix customer for a couple of years before I joined BT, by the way. Wouldn't have thought that would make any difference but I'll still mention it.
Solved! Go to Solution.
Hi, please try launching the Netflix app on your Youview device and entering the following key combination;
up, up, down, down, left, right, left, right, up, up, up, up.
This should present a number of options. Please select "Sign out" and confirm. "Yes".
Once this has completed, select "Sign in" and try again with your known working credentials.
Please let me know how you get on.