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Contributor
3,359 Views
Message 1 of 7

Unable to log into Netflix

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Netflix emailed me to suggest changing my password because of a suspected security threat (no idea!) so I did. However, I am now unable to log in to the app on my BT Youview box. I changed the password one more time, still no joy. Bear in mind I managed to sign back in to the iPad app on both occasions with no problems.

 

I even reset the Youview box but no joy signing in then, either. Is there anything that can help me? The YouView app is my only way of being able to watch Netflix on my television.

 

I have been a Netflix customer for a couple of years before I joined BT, by the way. Wouldn't have thought that would make any difference but I'll still mention it.

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6 REPLIES 6
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BT TV Expert
BT TV Expert
3,345 Views
Message 2 of 7

Re: Unable to log into Netflix

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Hi, please try launching the Netflix app on your Youview device and entering the following key combination;

 

up, up, down, down, left, right, left, right, up, up, up, up.

 

This should present a number of options. Please select "Sign out" and confirm. "Yes".

 

Once this has completed, select "Sign in" and try again with your known working credentials.

 

Please let me know how you get on.

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Contributor
3,327 Views
Message 3 of 7

Re: Unable to log into Netflix

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That worked, thank you Gavin! 

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BT TV Expert
BT TV Expert
3,318 Views
Message 4 of 7

Re: Unable to log into Netflix

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Excellent, happy viewing!

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Newbie
3,205 Views
Message 5 of 7

Re: Unable to log into Netflix

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Hi I've just solved my problem using this. Thanks. Perhaps the help desk can be told the solution as I spent a long time on the phone to them and they told me the only solution was to buy Netflix through BT.
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Newbie
3,177 Views
Message 6 of 7

Re: Unable to log into Netflix

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That worked for me too! Thank you. Was tearing my hair out!
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BT TV Expert
BT TV Expert
3,169 Views
Message 7 of 7

Re: Unable to log into Netflix

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Great, glad this is working for you all. I'll feed this back to the help desk and see if I can get the call flows updated.
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