Unable to login to BT WIFI App - Username & Password not recognised
I have recently moved to BT and am setting up my mobile phone. I have downloaded the BT WIFI App. However, it will not accept my login details. I am inputting the BT username and password which is the same username and password that I use to login to my BT account online for billing info, etc. I have re-checked the details that I am entering and they are correct.
Please can you advise what I should do?
Also, I have 2 SIMS on my BT account. Is the same username and password used to login to the BT WIFI app from both mobile phones?
Re: Unable to login to BT WIFI App - Username & Password not recognised
To log onto BTWifi you need to use your BTID which needs to be an email address. It does not need to be a BT email address but if you make it your main BTemail address you can use it to access all yourBT extras