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Beginner
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Message 1 of 9

Unable to login to BTTV app from iphone

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I have spent some hours on BT help live chat tring to resolve this issue. I can login to BTTV from laptop ok. Cannot login from iphone to BTTV app (error message AJ900) I can login to MYBT App from iphone, but I also cannot login to BTSport App. BT chat have told me that the issue is probably with my iphone and to contact apple. I am not sure they would help me as I am only on PAYG.

I have looked at help guide which did not help. Can you help?

 

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Moderator
Moderator
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Message 2 of 9

Re: Unable to login to BTTV app from iphone

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Hi @GrahamT and welcome.

 

I'm sorry you're having problems accessing the BTTV app. The AJ900 error message isn't one I'm familiar with so we'll need to take a closer look at this for you. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Beginner
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Message 3 of 9

Re: Unable to login to BTTV app from iphone

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Sorry, I cant find your contact in your profile. BT were very helpful today and I am hopeful of a good result, they have the problem in hand at the moment and I shall let you know how I get on

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Moderator
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Message 4 of 9

Re: Unable to login to BTTV app from iphone

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Hi @GrahamT,

 

That's okay, please post back and let us know how you get on. If you do need our help, you can find the "Contact the Mods" link by clicking on the "About Me" section of my profile.

 

Thanks

 

PaddyB

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BT Sport Expert
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Message 5 of 9

Re: Unable to login to BTTV app from iphone

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Hi @GrahamT,

 

Did you get this sorted out? Assuming you're using the same email address you've registered on the forum with, are you trying to log in with the first letter as a capital. Your BT ID username is case sensitive so if you leave the first letter in lowercase it should work for you.

 

Kind Regards,

Colin

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Moderator
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Message 6 of 9

Re: Unable to login to BTTV app from iphone

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Good point @ColinB_Sport. can you check and let us know @GrahamT?

 

Cheers

 

David

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Beginner
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Message 7 of 9

Re: Unable to login to BTTV app from iphone

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Wow!!!

 

Thank you so much colin. Something so simple and I spent around 4 hours altogether on chat help, they even took over my PC.

 

First letter of username which is my E mail address I always use capital and every other site I use this on it is not case sensitive , even MYBT app and login to MYBT.

 

Both BTTV app and BT sport app now work for me with lower case ID.

 

BT have got it so wrong to make userid which is email address case sensitive.

 

Thanks again for your help

 

Graham

 

sorry, graham

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BT Sport Expert
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Message 8 of 9

Re: Unable to login to BTTV app from iphone

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Hi @GrahamT,

 

Thanks for letting me know that you're up and running now - and sorry you weren't able to get this resolved more quickly on live chat. I'll pass the details over to the teams to make sure they're aware of this for the future.

 

Kind Regards,

Colin

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Newbie
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Message 9 of 9

Re: Unable to login to BTTV app from iphone

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As an existing Youview customer that's suddenly been switched off in preference the new? BT TV the app won't sync. my BT iD password works on laptop but brings up AJ900 errors on iphone. has this been solutioned ? i've tried the case sensitive suggestion. no joy.   

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