Unable to order BT Tv with Ultra HD package

[andymitchell1978]

Hi I have BT Infinity 2 broadband and am interested in ordering the BT Tv Ultra HD package but according to the website my broadband is too slow.

Online chat/phone has not provided a reason for this - does anyone know whether it's a problem with the website or if there is anyway I can get this package?

[Keith_Beddoe]

Welcome to this user forum.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

Or post the information from the smart hub, using this link.

http://192.168.1.254/0000012803/gui/#/technicalLog/information

Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.

[andymitchell1978]

Hi Keith,

As requested:-

 

Many thanks!

[andymitchell1978]

Hi Keith,

Finally :-

[licquorice]

You are wasting your money on Infinity 2, you will never achieve the maximum speed for Infinity 1 let alone Infinity2. Your speed is too slow for UHD TV, I believe a speed of at least 35M is required before you can order.

[Keith_Beddoe]

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@licquorice wrote:

You are wasting your money on Infinity 2, you will never achieve the maximum speed for Infinity 1 let alone Infinity2. Your speed is too slow for UHD TV, I believe a speed of at least 35M is required before you can order.

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I agree.