Unable to order Broadband online or over the phone. Error CON-0067

[WARIDO]

Hi everyone

I’ve been having an issue for some weeks now. Where I haven’t been able to order broadband online or over the phone.

I get all the way up until I have to enter my payment details and then the error appears (see screenshot below). I thought this would just be an online thing but it turns out that I also can’t order over the phone and they’re getting the same error.

I’ve been to my ISP (talk talk) to ask if they can assist but getting nowhere (on phone and forum).

Anyway hope you can help!

Cheers,
Wayne

[WARIDO]

It looks like I’m unable to attach the screenshot on my phone. Will attach once I get to my computer.

[Liam_]

Seems that problem has arisen before.  Have a look here:-

https://community.bt.com/t5/Bills-Packages/Online-order-error-message-Ref-CON-0067/td-p/1587749

Here too:-

https://community.bt.com/t5/Bills-Packages/Ref-CON-0067-I-see-this-is-a-common-error/td-p/1647961

[WARIDO]

Looks like there has been no solutions so far ☹️

[WARIDO]

Thanks for the quick response though Liam_