can you post results from checker using phone number https://www.btwholesale.com/includes/adsl/main.html
I can see what you mean.
only the mods will be able to help you they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.