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Cefni
Beginner
1,187 Views
Message 1 of 6

Unable to order FTTP, but neighbours can

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As the title suggests, I am unable to order FTTP even though both my neighbours can.

 

I have just bought the house, which was previously unoccupied

 

I assume this is a database issue as there is no phone line in my house at the moment.

 

here is the openreach result for my house

Me.png

 

and here is my next door neighbour (house is 1m away from mine, further away from the pole!)

 

neighbour.png

Can a mod please assist?

 

Thank you

 

 

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5 REPLIES 5
Webby
Distinguished Sage
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Message 2 of 6

Re: Unable to order FTTP, but neighbours can

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Have you tried contacting Openreach through their site?

There's a specific form for fibre availability issues. This appears to be a databse issue which they should be able to sort.
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Cefni
Beginner
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Message 3 of 6

Re: Unable to order FTTP, but neighbours can

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I have used the openreach form to contact then over 5 weeks ago, they replied promising to respond within 7 working days but nothing since then. I hoped someone here may have another route to assist me.
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Cefni
Beginner
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Message 4 of 6

Re: Unable to order FTTP, but neighbours can

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No-one can help with this?
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gg30340
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Message 5 of 6

Re: Unable to order FTTP, but neighbours can

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Have you tried calling the BT FTTP order team on 0800 587 4787

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DavidM
Moderator
Moderator
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Message 6 of 6

Re: Unable to order FTTP, but neighbours can

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Hi @Cefni and welcome.

 

@gg30340 is correct. The only team that can help are the FTTP order guys. Your best bet would be to try the number hes posted.

 

Cheers

 

David

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