Hello everyone and thanks in advance for any help.
FTTP was installed into our road about 9 months ago. Recently I tried to order Infinity 2 and was told it was not available at my address. The BT DSL checker shows some weird results. On our small estate, the houses are numbered 1-21. Putting in all the numbers gives the following:
1 - 6: Only 2Mb/s ADSL available
7: FTTP 330Mb/s. This property has FTTP installed.
8 - 9: Only 2Mb/s ADSL available
11 - 16: Only 2Mb/s ADSL available
18-21: Only 2Mb/s ADSL available
I live at number 20. I've spoken to the FTTH team and used the Openreach form on several occasions but nobody has got back to me despite promises. I can't understand why 3 places in totally different parts of the estate can get it and we can't. Number 7 is just over the road.
If anyone can help it would be great, it's driving me slightly mad!
@DJT205 Welcome to the Forum and thanks for your post.
We will be happy to help clarify the situation if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thanks Robbie for your message last Monday. I was told by someone on the FTTP sales line on Friday that there was a call back scheduled for today, but this has not happened, presumably because Openreach have not bothered to respond.
Forgive me for thinking nothing is happening.
Having come from a house with 80/20 Infinity 2, this 1.5Mb/s DSL which loses sync for hours at a time is really starting to grate.
I'd be greatful for an update.
Am I on my own with this now? It's been weeks and weeks and as far as I know, NOTHING has happened whatsoever. I spoke with an Openreach engineer who was working down the road and he told me that FTTP was definately available, there was no technical reason why it couldn't be installed and he could do it in 2 hours.
Can someone please take ownership of this and fix the database???!