I am trying to place an order but get the error below as my bt account telephone number needs to be updated. However the instructions do not match what I can see on screen.
Why was this number not changed when I moved home and how can I do it now?
Also, address needs to be changed to reflect a change to the house name.
As a security precaution we've stopped your online journey as the landline number in your My BT account is different to your actual number. To update it, please take the following steps:
Welcome to the Community and thanks for taking the time to post.
A customer My BT account is managed by the customer so we don't change the phone number on the account when a customer moves house.
It looks like MyBT has changed the layout a little since them instructions were posted.
Once you are logged in and on the page titled "Your Homepage" you will see two menu bars at the top. One is larger and purple and the other is white and just below.
If you click on "your details" on the smaller white menu bar you will be taken to another page which has the option to edit the details down the right.
Let me know how you get on.
In that case, it would be best to call our retention team on 0800 800 030 who will be able to order the mobile for you and update your account information.
Yes, I eventually ordered the mobile by 'phone and after this was completed the assistant put me through to another department who appeared to understand the issue and said they had corrected it by removing the old number from my account. However, I have not been able to check this. You certainly cannot do this yourself on-line as I was told in two previous calls. Good luck!