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smiles1509
Newbie
661 Views
Message 1 of 5

Unable to pay my whole bill at once. Want to go back onto a direct debit. Help!

Hi

I am currently struggling to afford my whole bt bill at once.  My line has been barred and I cant even call bt to discuss this.  I would really like it back on a direct debit and pay monthly.

Can anyone help?  My line is due to get cut off on 2 oct 2011. 

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4 REPLIES 4
Distinguished Guru
610 Views
Message 2 of 5

Re: Unable to pay my whole bill at once. Want to go back onto a direct debit. Help!


@smiles1509 wrote:

Hi

I am currently struggling to afford my whole bt bill at once.  My line has been barred and I cant even call bt to discuss this.  I would really like it back on a direct debit and pay monthly.

Can anyone help?  My line is due to get cut off on 2 oct 2011. 


If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. it can take up to 3 days.

 

Or if you are really quick you could try live chat, closes at 9pm.

http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

[edit] bah , that pesky john's been here againSmiley Happy

toekneem

(EASBF)

Distinguished Sage
607 Views
Message 3 of 5

Re: Unable to pay my whole bill at once. Want to go back onto a direct debit. Help!

You can also give the Live Chat team a go, you can chat to them by clicking on the banner at the top of the "Bills & Call Packages" board.

They're open Monday to Friday 08:00 to 21:00.
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katsie
Aspiring Contributor
559 Views
Message 4 of 5

Re: Unable to pay my whole bill at once. Want to go back onto a direct debit. Help!

i have the same problem but i spoke to an advisor on live chat and they allowed me time to pay by an agreed date and they have reconnected phone and broadband. you then arrange a dd with your bank as normal.

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Distinguished Guru
552 Views
Message 5 of 5

Re: Unable to pay my whole bill at once. Want to go back onto a direct debit. Help!

Hi katsie,

 

Glad you got sorted out, problems like that can happen to all of us at one time or another. You just have to realise there is a problem and then do not leave it too long to ask for help.

toekneem

(EASBF)

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