I recently placed an order via the BT webstie than saw an advert on a cashback site for the same deal plus cash back so I cancelled the initial order.
Now when I try to order via the cashback site or directly via BT I get the following message
I have spoken to the sales team and online chat both have said I do not have an account.
The message says you have your services with another company at the moment and you are currently not a bt customer. that confirms what bt advised when you spoke with them You need to pick what package you want, either the "lite" or the infinity 2 one.
Did you originally want infinity 2 when you first signed up direct with bt? I would think the cash back offer is associated with the infinity 2 package.
Thanks for your reply, I have tried to summarise my issue below.