Unable to place order online

[Nabz024]

I recently placed an order via the BT webstie than saw an advert on a cashback site for the same deal plus cash back so I cancelled the initial order.

Now when I try to order via the cashback site or directly via BT I get the following message 

I have spoken to the sales team and online chat both have said I do not have an account.

[Zombie]

Hi @Nabz024 I'm confused by your problem. Is the prices shown different to what was originally offered? 

[Nabz024]

My inital order was placed and cancelled a few weeks ago.

[Zombie]

The message says you have your services with another company at the moment and you are currently not a bt customer. that confirms what bt advised when you spoke with them  You need to pick what package you want, either the "lite" or the infinity 2 one. 

Did you originally want infinity 2 when you first signed up direct with bt? I would think the cash back offer is associated with the infinity 2 package.

[Nabz024]

I have just moved into the flat and do not currently have a phone line or broadband

[Zombie]

Ok I see now. That still should not be a problem with the order. Have you tried picking an option and continuing through. As bt will issue you with a phone number. Has your new flat got a phone socket in the premises or do you require a new line? Which could be the case if the flat is a recently converted house, purpose built I would think it should already a line to the premises. Either way it can all be done.
What is happening when you try and progress with the order?

[Nabz024]

Thanks for your reply, I have tried to summarise my issue below.

• I haved moved into a flat that is not a new build and has a phone socket already installed.
• When I try and place an order as a new customer after I enter my address I am directed to the page above.
• I do not want to join BT if I can not have advertised online tarif and discount card.

[PaddyB]

Hi @Nabz024,

Did you manage to get your order placed? If not, give the Order Live Chat team and try as they'll be able to help.

Thanks

PaddyB