Unable to receive incoming calls from local area - porting problem? Mods help please!

[DavidM]

Hi @Michaels10,

I've been trying to contact you following the engineer visit. Was he able to get this sorted for you? Can you let me know how you're getting on?

Cheers

David

[Michaels10]

Hi @DavidM,

The engineer believes that the problem is now fixed. I will try phoning our number tomorrow from a relative's house just to make sure and let you know.

Many thanks for your help.

Micahels10

[DavidM]

Thanks for getting back @Michaels10. Please do let me know how you get on.

Cheers

David

[Andy_N]

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@Michaels10 wrote:

Hi @DavidM,

The engineer believes that the problem is now fixed. I will try phoning our number tomorrow from a relative's house just to make sure and let you know.

Many thanks for your help.

Micahels10

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Hi.

As a matter of interest, did the engineer actually do anything, or tell you what the issue was?

As you described it, the problem is a missing code translation in your local exchange in order to port the number. Anyone dialling your number who was on that exchange would fail without this translation - but anyone else, including mobile, would get through fine.

The code translation is purely a software fix, no hardware involved.

[Michaels10]

Hi, 

The engineer checked the equipment in my home and found no faults and also told us that it was not a porting problem.He then went to the local exchange and reported that that our local area dialling code had been blocked along with known nuisance numbers which are routinely blocked by BT.

Michaels10.

[Michaels10 · Accepted solution]

@DavidM Hi DavidM, 

I'm very pleased to say that the problem is now fixed and I am finally able to receive local calls. Many thanks for your help in resolving the issue.The engineer who came out to us was very polite and helpful as well; unfortunately I do not recall his name. 

Michaels10

[DavidM]

Hi @Michaels10,

Thanks for posting. That's fantastic news. I'm really glad the engineer was able to get this sorted for you. I'll go ahead and close things off at my side but if there are any other problems please let me know and I'll be happy to help.

All the best

David

[CJT80]

You can Thank an OpenReach Engineer here: https://www.formwize.com/run/survey3.cfm?idx=505d040e0a0e0c

Even if you don't know their name. 🙂