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wobbly1
Newbie
786 Views
Message 1 of 9

Unable to register BT WIFI app

I am trying to register the BT WIFI app on my iphone but it is failing at step 1. I get the message 'You must be a Broadband customer to use BT Wi-fi. See our packages at bt.com'. As I am a broadband customer I am confused by this & am looking for help

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
784 Views
Message 2 of 9

Re: Unable to register BT WIFI app

Make sure you are using your primary email address and password.

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Dayden
Beginner
726 Views
Message 3 of 9

Re: Unable to register BT WIFI app

I am having the same problem. I first joined BT with a dial up account (pay as you go) many years ago, then I switched to a adsl account (BT Broadband), before leaving for BE Broadband. Now I am back with BT on the Infinity option 2 package and am having said problem logging in to BT WiFi. I have always kept the same E-mail address throughout my time using the internet (the one given to me with the pay as you go package). I don't known if this could be the problem.

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Distinguished Sage
Distinguished Sage
723 Views
Message 4 of 9

Re: Unable to register BT WIFI app

When you signed up again with BT Infinity they would probably have given you a new email address. It would either have been sent on an email or included in the paper bumf they sent you. If you can not find it, contact Live Chat with your account number and ask if they can either give you your email address or send it to by post.

 

If they are able to give it to you, you can have it linked to your old email address to make life easier for you.

 

Link to Live Chat

 

 https://bt.custhelp.com/app/contact/c/2902

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Distinguished Sage
Distinguished Sage
722 Views
Message 5 of 9

Re: Unable to register BT WIFI app

Did you not get a new btinternet email address when you came back to bt for infinity


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Dayden
Beginner
703 Views
Message 6 of 9

Re: Unable to register BT WIFI app

Small update

 

I spoke to the person on livechat and he gave me my primary e-mail address, so I just tried it and still no luck. So both of the e-mail addresses don't work. Just to let you know the e-mail address I'm using now, you know the one from all those years ago right from the very start works for everything except BT Wi-fi.

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Distinguished Sage
Distinguished Sage
695 Views
Message 7 of 9

Re: Unable to register BT WIFI app

Check that your are opted in to BTWifi

 

https://www.bt.com/wifi/secure/index.do?s_cid=con_FURL_btfon

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Dayden
Beginner
693 Views
Message 8 of 9

Re: Unable to register BT WIFI app

Authentication failed. Invalid username or password. Tried all addresses and passwords.

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Distinguished Sage
Distinguished Sage
688 Views
Message 9 of 9

Re: Unable to register BT WIFI app

Try the BTWifi help desk. They should be able to authenticate your email address

 

https://www.btwifi.co.uk/contact/index.jsp

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