Hi @andylloyd Sorry you are having difficulty accessing your email. I've moved you post to create your own thread.
Have you tried as Patrick advised that the security details are case sensitive. So if you haven't already done so try entering the the mother's maiden name with the first letter in capitals.
If that doesn't work than I can take a look at this for you. Please can you send me in your details using the Contact The Mods link found in my profile?
Many thanks John,
i've tried that got past the Maiden Name but the code gets emailed to my BT email that I can't access.
I'll drop you a message.
Hi @andylloyd I've double checked and the link is there. You need to be viewing the full site and not Mobile View to see it.
If you still having difficulty with it post back and let me know.
Apologies, it's been a while.
Found it on my desktop and filled the form out.