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Currently, I receive BT emails (like the April price increases) to my work email account. Now, I would like to receive these emails to my gmail account.
When I contacted BT Chat, they only had a record of my gmail address against my BT account (and had no knowledge of my work email address!). Then, I was then told to login into MyBT and change my BT ID to use the gmail email address (currently, I have a BT ID which is not an email address)
When I attempted to change the profile to use gmail address for my BT ID, it said there was already an account with this email address.
So, I tried to reset the password for the BT ID with my gmail address. However, I cannot answer the security question 'What is your place of birth' - that is obvious to me, but it is somehow incorrect. Can someone help on how to reset it using a different way?
Sorry for the problems you're having updating your email address. Can I ask you to try my colleagues on the live chat service once more and if you're still no further forward we will give you a hand with this? You can chat with my colleagues here: Billing Live Chat Team