Unable to send attachments or scanned items.

[elt0rr0]

Since moving from Windows XP to Windows 8.1 have been unable to send attachments or scanned items by btinternet.com , I get the reply that '' this email needs to be associated with a program that will enable this''. I use Firefox as a browser and my email program is contained as a tab within Firefox exactly as it was in Windows XP where it all functioned perfectly. Any help appreciated.

[gg30340]

Are you using BTYahoo or BTMail. If you are not sure check by using this link

http://diagnostics.bt.com/login/?workflow=EmailChecker

What happens if you log on using this link

https://signin1.bt.com/login/emailloginform

What version of Firefox are you using?

[gg30340]

You should also have a look at these threads. They might help.

https://community.bt.com/t5/Email/Email-won-t-accept-attachments-error-18-temporary-It-isn-t/td-p/14...

https://community.bt.com/t5/Email/How-to-attach-files-in-the-new-BT-Yahoo-system/td-p/1483429