Unable to send email from Outlook 421 too many messages

[laztaylor]

PLEASE HELP FORUM MODERATORS

My husband and I cannot send email from Outlook 

Yesterday I spent an hour on line with tech support who went into my computer to check settings.

He or She did all the checks but nothing worked After the hour I waited no responses and then whoever logged off.

I have reloaded Outlook  but still not working.

I have looked at the sites and this has happened to others, one was due to a Nas drive and mine I could not find.

Most responses required ?resets by BT of a server. How can I get this achieved myself if an hour with tech support has not achieved anything.

The message is :- 

The server responded:421 Too many messages (1.3.5.1) from IP address 198.16.31.232.

I can do everything on web site but this is not the way I like to work.

PLEASE HELP I AM AT THE END OF MY TETHER.

[laztaylor · Accepted solution]

I can send mail now in Outlook so whatever it was has been changed

[DanielS]

Thanks for coming back and for letting the Community know @laztaylor.

I'm sorry we didn't see this sooner.

Enjoy the rest of your weekend 

Thanks

DanielS

[MikeS2]

I am getting the same 421 message - too many emails - looks like I sent a mail yesterday with a large bcc. It hasn't reset. I have an appt with BT tch line in 25 mins. Looking at the previous messages, it looks like I have to get BT to reset a counter, but I will just get told the usual story from BT "we don't do Outlook" re-load Outlook" (which I tried - putting my btinternet onto my tablet Outlook - where it won't send! What do I tell the BT techie to get him to do the reset?

[MikeS2]

The techie didn't call at the allotted time - but the problem got fixed about 10 mins later.