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Newbie
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Message 1 of 4

Unable to send emails from any Apple devices

 

Since BT made the changes to Yahoo mail i have had problems with sending emails from my ipad and iphone (IOS8). The only way that i can successfully send an email is to log onto my laptop and send from a windows platform. I have checked all of the settings which are correct and im stumped. I am continuing to receive mail so why cant i send mail? I have contacted the BT customer support to be told that they are not trained on ios platforms so they cant help! pretty gobsmacked with that reposnse tbh, anyone have any ideas?

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Beginner
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Message 2 of 4

Re: Unable to send emails from any Apple devices

Hi - had exactly this problem for months, deleted account, repeatedly changed settings etc - surely BT can sort this?

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Unable to send emails from any Apple devices

You may want to delete the email account and try setting it up again. Once you have deleted it, re-start your phone.

 

Set it up manually and do not use the wizard.

 

It is best to go through settings >mail contacts, calendars > add account… > don’t choose the BT or BTYahoo option, tap the ‘other’ option from the bottom of the list > Add Mail Account and enter the following details:

 

  1. Name – it can be anything you want, but usually your real name is preferable
  2. Address – your full BT Internet email address
  3. Password – your email account password
  4. Description – this can be used if you have more than one email account on the device but put something like ‘work’ or  ‘BT Internet
  5. Press “Next” and allow the verification (this may take a few minutes)

On the next screen it will want you to input incoming and outgoing mail server details:

  1. Tap ‘IMAP’ at the top,
  2. Incoming mail server settings:
  • Host name: mail.btinternet.com
  • Username: your full  BT Internet email address
  • Password: your email account password

 

  • Outgoing mail server settings:
  • Host name: mail.btinternet.com
  • Username: your full BT Internet email address
  • Password: your email account password
  1. Press ‘next’
  2. Slide the notes and mail to be ‘on’ and press ‘save’ in the top-right
  3. Check your email on the device and see if it is working. Try sending yourself a message and see if it arrives. If messages are not able to send do the following:

 

Additional setting changes

 

  1. Go to Settings > Mail, Contacts, Calendars > tap your BT email account > a window will appear, tap on your email address > scroll down to the bottom of the window and tap where it says ‘SMTP’ > tap the primary server (which should be mail.btinternet.com) >make sure the following is on or enabled:
    1. ‘Use SSL’ should be ‘ON’
    2. Authentication should be ‘password’
    3. Server port should be ‘465’
    4. Press ‘done’ in the top-right
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Beginner
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Message 4 of 4

Re: Unable to send emails from any Apple devices

And if this still doesn't work?  What then?

 

It may interest you to know that this problem only seems to occur on BT's Yahoo mail.  I have two accounts -  one of them uses BTMail and sends emails fine from my iPhone and MacBook.  The other account is BT Yahoo and reports username/password problems no matter how many times I delete and recreate accounts.  And there is never a problem on the Yahoo login.  I can always get on there and send/receive.

 

This has been going on for months.  Latest advice from BT (26th November 2015) was to talk to Apple.

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