Since BT made the changes to Yahoo mail i have had problems with sending emails from my ipad and iphone (IOS8). The only way that i can successfully send an email is to log onto my laptop and send from a windows platform. I have checked all of the settings which are correct and im stumped. I am continuing to receive mail so why cant i send mail? I have contacted the BT customer support to be told that they are not trained on ios platforms so they cant help! pretty gobsmacked with that reposnse tbh, anyone have any ideas?
Hi - had exactly this problem for months, deleted account, repeatedly changed settings etc - surely BT can sort this?
You may want to delete the email account and try setting it up again. Once you have deleted it, re-start your phone.
Set it up manually and do not use the wizard.
It is best to go through settings >mail contacts, calendars > add account… > don’t choose the BT or BTYahoo option, tap the ‘other’ option from the bottom of the list > Add Mail Account and enter the following details:
On the next screen it will want you to input incoming and outgoing mail server details:
Additional setting changes
And if this still doesn't work? What then?
It may interest you to know that this problem only seems to occur on BT's Yahoo mail. I have two accounts - one of them uses BTMail and sends emails fine from my iPhone and MacBook. The other account is BT Yahoo and reports username/password problems no matter how many times I delete and recreate accounts. And there is never a problem on the Yahoo login. I can always get on there and send/receive.
This has been going on for months. Latest advice from BT (26th November 2015) was to talk to Apple.