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Mellyknott101
Beginner
1,768 Views
Message 1 of 8

Unable to send snapchat messages

I am under BT mobile on an iPhone 5S. For the past couple of days I have been experiencing problems sending messages on snapchat. I am able to receive messages, send and receive pictures and view stories. I have tried various different "solutions" I have even factory reset my phone. This does not d anything. I do not know whether this is BT or snapchat. If you know anything please let me know.
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7 REPLIES 7
DanielS
Moderator
Moderator
1,753 Views
Message 2 of 8

Re: Unable to send snapchat messages

Hi @Mellyknott101,

 

Are you able to send messages ok when you switch to a WiFi connection? Or, do you still have problems there too?

 

If you still can't send them, over a wireless connection, it's worth contacting Snapchat for further assistance. You can find their support page at Snapchat Support. There may be an issue with your account.

 

Thanks

 

DanielS

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Mellyknott101
Beginner
1,740 Views
Message 3 of 8

Re: Unable to send snapchat messages

i am able to send messages on wifi.
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MatthewP1
Beginner
1,680 Views
Message 4 of 8

Re: Unable to send snapchat messages

Hi there

 

Did you ever get to the bottom of your problem???

 

My daughter and I are having the exact same trouble, snapchat works over wifi and on other mobile networks but for some reason neither of us can login using the BT mobile cellular network.

 

Kind regards, Matthew

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BarneyB
Beginner
1,558 Views
Message 5 of 8

Re: Unable to send snapchat messages

Hi

 

I have the same problem.  I can use Snapchat on WiFi, but not on BT Mobile's mobile data.

 

Thanks

 

Barney

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Clibop
Beginner
1,491 Views
Message 6 of 8

Re: Unable to send snapchat messages

Same problem. I am also unable to access certain websites, like betting websites, total shambles. Starting to wish I had never bothered leaving EE
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dlawless
Aspiring Contributor
1,442 Views
Message 7 of 8

Re: Unable to send snapchat messages

Did any of you resolve this problem?  My son has moved to iphone 5s and is having exactly the same problem - Snapchat works fine over Wifi, but will not work using mobile data.  All over apps use mobile data just fine, it is only snapchat that has a problem.

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MatthewP1
Beginner
1,436 Views
Message 8 of 8

Re: Unable to send snapchat messages

Nope, trust me move network, we never got to the bottom of it!!!
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