I can't activate my billing. It doesn't like my Account Number. My account number starts with GB. I think that's the problem. Maybe?
I've tried chatting to the online help person - who agreed it was the correct number (as the account matches my name/address) and also agreed it doesn't work.
I've tried emailing BT about this using the contact form - but even the form doesn't like account numbers that start with GB and after writing a long paragraph and hitting Send I found it wouldn't send until I made up some other account number it found acceptable. Perhaps that's why I never got a reply?
Prehaps I should write in?
Meanwhile I keep getting email reminder telling me...
ACTION REQUIRED: Reminder to set up your BT online bill
which has a link to a page called..
which has a box for my account number. Which it won't accept.
Thanks for your reply.
I've tried Live Chat.
They agree it doesn't work. They said they'd get some technical person to look at this. This was two weeks ago.
I tried your link anyway. It goes to a page that says...
Exception ID: 3A219E68
Please click the Back button on your browser.
Try this link to see if it works, it does for me.
Edit My account starts with GB so I don't think it is that