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Beginner
822 Views
Message 1 of 6

Unable to set up Online Billing

I can't activate my billing. It doesn't like my Account Number. My account number starts with GB. I think that's the problem. Maybe?

 

I've tried chatting to the online help person - who agreed it was the correct number (as the account matches my name/address) and also agreed it doesn't work.

 

I've tried emailing BT about this using the contact form - but even the form doesn't like account numbers that start with GB and after writing a long paragraph and hitting Send I found it wouldn't send until I made up some other account number it found acceptable. Perhaps that's why I never got a reply?

 

Prehaps I should write in? 

 

Meanwhile I keep getting email reminder telling me...

ACTION REQUIRED: Reminder to set up your BT online bill‏

 

 

which has a link to a page called..

BT My Profile

 

which has a box for my account number. Which it won't accept.

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5 REPLIES 5
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Distinguished Sage
817 Views
Message 2 of 6

Re: Unable to set up Online Billing

Hi

I am sorry to see you are having problems with your BT Service

I suggest you contact live chat at this link they should be able to help you


Live Chat

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Beginner
816 Views
Message 3 of 6

Re: Unable to set up Online Billing

Thanks for your reply.

 

I've tried Live Chat.

 

They agree it doesn't work. They said they'd get some technical person to look at this. This was two weeks ago.

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Beginner
813 Views
Message 4 of 6

Re: Unable to set up Online Billing

I tried your link anyway. It goes to a page that says...

 

An Unexpected Error has occurred.
  • Sorry, your request failed. A notification has been sent to the development team for investigation.

    Exception ID: 3A219E68

    Please click the Back button on your browser.

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Highlighted
Recognised Expert
803 Views
Message 5 of 6

Re: Unable to set up Online Billing

Hi Anglea,

Try this link to see if it works,   it does for me.

https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

Edit  My account starts with GB so I don't think it is that

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Distinguished Sage
788 Views
Message 6 of 6

Re: Unable to set up Online Billing

ok not sure what happened with the link it appears to work now and like Patty L My account begins GB like many others and we have no problems setting it up in that case then I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators