Hi
Thank you for your speedy reply!
So I was unable to find out any neighboring landline numbers, so I inputted my previous address (the house next door to my current one) using the address checker and it is bang on what I used to get until I moved.
The line for both properties was installed at the same time by Open Reach. How do I go about getting this issue fixed?
Thanks for the help again,
David
sorry I misread the dslchecker results and FTTPoD is not FTTP
Sorry, can you please elaborate on this a little bit. What do I need to call and ask them to do?
Thanks again for all the help
Both show the same cab ( that’s good ) but as the first image shows FTTPod as available , this suggests the ‘system’ knows you are on a fibre enabled cabinet ( cab 86 ) but thinks you are too far away from it to benefit .You get to a point where the distance from the cabinet means that VDSL/FTTC performs worse than exchange based ADSL, so the question is why are your neighbours able to get it and you are not...a records problem probably.
The normal routing setup is MDF , PCP , DP, your home, a PCP ( cabinet ) services many DP’s ( distribution points ) of varying distances, obviously some DP’s are further away from the cab than others, perhaps your line is ( incorrectly) recorded on a DP so far away from the PCP that VDSL isn’t viable....are you and your neighbours served overhead, it may be possible to visually trace the dropwires back to a common point , ( the DP ) if yours diverges from theirs , perhaps you are not served in the same fashion .
Unfortunately, ‘BT’ may not be able to see what DP you are recorded on , as it’s an OR record system, and I’m presuming that is how it’s determined what service should be offered by the BT Wholesale systems that service providers use.
If your address info was wrong, a ORDI ( Openreach data integrity) check can be requested, but I don’t know if that includes the way your line is recorded or just a check of your address against the RM database, AFAIK, normally when a line is provided the routing if incorrect should be corrected by the installer...if the line is quite a new install the records may updated in time.
Thank you for the explanation, I understand it clearly (which is a surprise haha).
My property and my neighbors property are all at the same distance from the cabinet physically.
Our properties are served underground for about 40 metres under a field. Then they go up a telegraph pole and jump to the box about another 30 metres away (my estimated measurements are definitely off).
I know all this as I dug the trench and laid the ducting myself for openreach 4 years ago.
The only difference being that my current house got finally connected to the internet 3 years after the rest (due to it not being finished).
Is my only course of action to submit an ORDI check do you believe? Any other possible things I can do whilst I have your attention?
You've been a great help so far.
I managed to get my neighbors landline number to see their connection, this property is the third one on the plot of land and marginally further away from the cabinet than my own. Not sure if this shows anything not already established
The only way to resolve it is to ask for an ORDI to be submitted. It takes about 2 weeks.