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milvus
Contributor
855 Views
Message 11 of 16

Re: Unable to use BT WiFi away from home

I've heard from another BT user who does log in via a non-usercode BTID - so it DOES WORK.  (as indeed the help desk told me).  But it just deosn't work for me...

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
852 Views
Message 12 of 16

Re: Unable to use BT WiFi away from home

OK, please post back when and how you get it to work so that it may help others.

milvus
Contributor
833 Views
Message 13 of 16

Re: Unable to use BT WiFi away from home

Eureka!  It's fixed!  I called the help desk again, and specifically asked to speak to the "WiFi help desk".  I was put through to a nice young English lady who talked me through how to change my BTID to an email address (not necessarily a BT one!).  And having done that I was immediately able to log in to BT WiFi!  🙂  I've no idea why my username has to be in this format - but it seems it does...

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milvus
Contributor
826 Views
Message 14 of 16

Re: Unable to use BT WiFi away from home

So thanks gg - you were right all along - white star awarded!  🙂

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gg30340
Distinguished Sage
Distinguished Sage
823 Views
Message 15 of 16

Re: Unable to use BT WiFi away from home

Don't want to say "I told you so" but .....

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stanian
Aspiring Contributor
768 Views
Message 16 of 16

Re: Unable to use BT WiFi away from home

I changed my BT ID for a BT Internet address and still the hotspots won't let me log in.
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