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fiestagirl
Beginner
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Message 1 of 8

Unable to view online bill

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I've been unable to view online billing for months. Can anyone help?
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7 REPLIES 7
PaddyB
Moderator
Moderator
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Message 2 of 8

Re: Unable to view online bill

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Hi @fiestagirl,

 

Welcome to the community forum. I'm sorry you haven't been able to view your bill online. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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JohnC2
Moderator
Moderator
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Message 3 of 8

Re: Unable to view online bill

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Hi @fiestagirl After our chat on Monday have you been able to log into your account and view your bill online on the laptop?

 

Post back and let me know how you got on.

 

Cheers

John

 

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fiestagirl
Beginner
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Message 4 of 8

Re: Unable to view online bill

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Hi, sorry for the delay in replying. I still can't view my bill. This is the message that is on the screen:

 

We're sorry for any inconvenience, but we are unable to retrieve your billing information at the moment as we are making a few planned improvements to your service. We'll be back up and running very soon.

 

 

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JohnC2
Moderator
Moderator
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Message 5 of 8

Re: Unable to view online bill

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Hi @fiestagirl I sent you an email on the 30th. Did you get the email and if so can you reply with a screen shot and I will get the fault progressed for you.

 

cheers

John

 

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JohnC2
Moderator
Moderator
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Message 6 of 8

Re: Unable to view online bill

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Hi @fiestagirl Please can you check now if you can view your account online and post back and let me know.

 

Cheers

John

 

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fiestagirl
Beginner
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Message 7 of 8

Re: Unable to view online bill

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Hi John, yes it's working now. Thank you.

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PaddyB
Moderator
Moderator
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Message 8 of 8

Re: Unable to view online bill

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Hi @fiestagirl,

 

Thank you for posting back. I'm glad to hear that the issue has been resolved.

 

Thanks

 

PaddyB

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