Unable to watch BT TV purchases in BT TV App after leaving BT.

[ganny5]

Hi ,

I left BT to another provider last week. I was under the impression I would be able to watch my TV purchases eg Films Serials etc on the BT TV app, but I am not able to log on. I get a message which says Sorry - you need a BT TV subscription to play videos. Can someone help? Many thanks.

[Matt-S]

Hi @ganny5,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are unable to watch your BTTV purchases. 

Are you using the same BTID that you used to view your BT bill which included your BTTV subscription or are you trying to use a new BTID?

Some info

Thanks

Matt

[ganny5]

Hi Matt,

Thank you for replying. Yes My BT ID which is same what I use for viewing bills. I can still sign on to view my bills using same User name and password.

[RobbieMac]

Hi @ganny5,

Thanks for posting back to let us know.

It's a strange one that you can log into the BTID to view previous bills but are unable to to stream the BT TV content.  We are going to have to check this out from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[ganny5]

Hi Robbie. Sorry. I can't see any private messages.

[RobbieMac]

@ganny5 

Check it there now and you'll see the message 😁

Cheers,

Robbie

[ganny5]

Hi RobbieMac,

Any updates on my problems with BT APP? Thanks.

[bigazz]

Hi I'm having the same issue. I've DM'd you @RobbieMac. thanks