We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
The account holder is 80 years old and has had no phone line so it is important that this gets resolved quickly.
My grandmother had an account with Plusnet before switching to TalkTalk in May, however, when a BT Openreach engineer visited the property on the 22nd September, a unathorised line cease (request to port the number) was placed on the account and the account with Talk Talk was terminated.
I have no way of directly getting in touch with BT Openreach, and I do not know how the current issue can be resolved. I would strongly want to retain the number as my grandmother has had it for 40 years.
TalkTalk are saying that there is nothing they can do as a request has been made, so I need BT / BT Openreach to explain how this can be resolved.
You need to contact your provider. This forum has nothing to do with Openreach. This is a BT residential customer to customer forum. Nobody on this forum will be able to help you.
My provider have refused to help, and it appears there is no alternate way to contact BT Openreach. Perhaps it would be possible for the line to be activated on BT since my Talk Talk account is now terminated.
As I have already explained, this forum has nothing what soever to do with Openreach. BT is a separate company from Openreach albeit they are in the same business group.
You need to deal with either Talk Talk or Plusnet.
try this email address I've found from another post in the BTCC forum.