Second time i am typing this post, first time i decided to spellcheck and lost everything, i guess that will make it a little more brief and readable though. 1. I believe i have a faulty modem, is there any recommended replacement for the openreach modem i can buy. 2. Is there any diagnostic interface on the modem 3. Is there any advice or other thing i can try to resolve this issue The Problem. My home hub is showing a solid blue power and wireless lights, and no boradband light, the open reach modem is showing a solid green powere and dsl lights. All cables have been replaced with known working ones, with a reboot of both devices after each change. I've powered off the modem for 4 hours incase there was a heat issue, still no chage to the boradband light on the home hub. If i swap the network cable from lan 1 to lan 2 on the openreach modem i get a flashing orange boradband light on the home hub. I've unplugged all other phones and taken every other step i can think of to at least diagnose the fault. BTs Customer Service? I Initially reported this issue on the 7th of June, I've been told it was routine maintenance on my exchange, it was a server crash at the exchange, to go away and the problem would be fixed when i was back (i had to go overseas for a few days). I've had people go silent for 2-5 min, been hung up on 3 times, and i always remain calm and polite when talking to people just to avoid giving them an excuse to end the call. The latest outcome is that the quickest an engineer will be able to get here is the 26th, the problem has still not being narrowed down, and i'm going to have to book another morning off work to get this fixed. I really wish it was possible to talk to some one in the UK with the technical know how to diagnose this problem, and possibly even resolve it. Any advice or suggestions would be greatly appreciated, as i have only been with BT for a matter of weeks before this issue first arose, and will by the time the engineer arrives had about a 50% uptime on my connection.
