Was migrated to vodafone 2/9/16, even though I had phoned and cancelled the move. Run around for two days trying to get it sorted, my BT account was closed so they could try and get a new contract set up and my line / bb back to BT, but the outcome was i have left BT.
So, my last payed bill from BT took me upto 5/9/16 so wasn't expecting a final bill from them. But its came in today. £58 !!
They are billing me for broadband upto 2/10/16, without line rental and for a cease charge of £31. The bb charge must just be a mistake, can't bill for bb I cant use, but its the cease charge that's annoyed me looking at the bill.
Is this standard for everyone moving to a new supplier ? How many people are geting hit with this one ? Looks like a nice earner if it is. Never had a ISP charge me before for leaving them. But even looking it up in the T & C s and the web site, I cant quite figure out if I should be getting charged.
When will the charge be raised?
This charge will be raised should you:
- Switch to a Cable provider
- Switch to another Broadband provider without following the standard transfer process*
- Cease your Broadband completely
- Cease your Broadband and move outside of the UK
Not switching to cable - so no charge
followed the correct proceedure as far as I know, left it all to the new provider, isn't that what we're supposed to do ? no charge
cease bb completley - what, with BT ? or completeley as in never having bb again ? charged ?
not leaving the country no charge
Looks like it might be a very frustrating call tomorrow to the call centre 
