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petewills
Beginner
737 Views
Message 1 of 7

Unexplained Excessive Broadband Data Downloads

BT Infinity, formerly 25GB, now paid for unlimited, in view of the undermentioned problem.

Windows 10, new Dell computer, 1 TB hdd.

 

We only use the Internet for email, really, no movies, no netflix, streaming, etc, no iPlayer.

All of a sudden, March, 250 GB download, April, 702 GB and counting.

Lodged a complaint, BT says it's nothing to do with them, they are so accurate, blah, blah.

Help. We only have a computer with 1TB disk and that's half full anyway.

It's nonsense and we are moving to an escalated complaint process. They do try hard to put you off at first instance, but the charges are unwarranted. We're on DD so they just take our money and put us into overdraft.

We see it's not an uncommon problem.  Any suggestions, we're not putting up with this robbery.

Thank you.

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6 REPLIES 6
Liam_
Recognised Expert
721 Views
Message 2 of 7

Re: Unexplained Excessive Broadband Data Downloads

You can blame Microsoft for that, it's nothing to do with BT.  Have a look here:

 

 http://www.pcworld.com/article/2955491/windows/how-to-stop-windows-10-from-using-your-pcs-bandwidth-...

 

There are several sites with similar solutions.

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jac_95
Guru
Guru
716 Views
Message 3 of 7

Re: Unexplained Excessive Broadband Data Downloads

@petewills

 

There could be many contributing factors. Did you get the figures in how much of the usage were contributed between upload and download?

 

Do you have any Smart TV or any TV equipment that delivers the content over an Internet Connection, for example Youview or BT TV (BT TV data should not be recorded against your broadband usage data).

 

As to Windows 10, please be aware that by default not only do updates get downloaded automatically but it acts as a node within a network of other Windows 10 computers across the Internet to help distribute the updates over the Internet. Also unless you have stated to the Windows 10 device that your connection was metered then various applications and Windows services consume and upload data from services across the Internet. All of these contribute to your usage data.


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petewills
Beginner
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Message 4 of 7

Re: Unexplained Excessive Broadband Data Downloads

Thanks for the reply, but it's nothing to do with Microsoft.

We dealt with the MS updates when we got the computer a few months ago and it has only now started to happen, from March .

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petewills
Beginner
711 Views
Message 5 of 7

Re: Unexplained Excessive Broadband Data Downloads

In short, nothing of the kind and as stated, we dealt with the MS update nuisance and the 'metering' aspect at the outset.

 

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Message 6 of 7

Re: Unexplained Excessive Broadband Data Downloads


@petewills wrote:

In short, nothing of the kind and as stated, we dealt with the MS update nuisance and the 'metering' aspect at the outset.

 


Look in the Windows Task Manager.

The "Performance" screen will give you an overview of disk activity, network activity (wireless or ethernet), memory usage.

 

Sounds as though you may be using a backup utility - a freebee from the manufacturer???

Office 365 also guzzles data, if you use OneDrive.

Presumably you are only using the one Windows pc, and not iPads etc. You have to be careful with Apple iCloud default settings, etc.

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petewills
Beginner
676 Views
Message 7 of 7

Re: Unexplained Excessive Broadband Data Downloads

Thanks. We do check the TM regularly and have Process Explorer and Process Monitor running.

No backups running, no Office 365.

Bog standard computer use only, (Office 2010 - yes, it works ok with Win 10).

Probably got the neighbours jumping on our connection, not sure how to suss that.

We don't leave the internet on and have hardly been around anyway. We've not been over our limit before.

Not to worry, we've gone unlimited, but will be fighting BT to the bitter end.

Thanks everyone for your speedy replies.

 

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