According to my usage data we are currently about 20gb over our 45gb limit for this month.
The only thing that has changed in terms of our activity is that my daughter got a tablet at the end of last month, but i turned the connection off when i got my warning email so no more downloads could be made on it (sometime in the middle of last week).
Looking back to january our daily usage averaged around 1gb (which is consistent with the monthly average of 30gb according to the mybt app) but our average over the last few days (i.e. since the tablet was disconnected) has been around 5gb.
The person i dealt with via the online chat just said that the usage was correct (but presumably they're just looking at the output from the usage monitor like i am) and could only suggest changing the password on the hub to stop anyone else accessing it. I said that no-one else would have the current information to log in. I was then told that nothing else could be discussed about it until the relevant bill is generated.
If we carry on using 5gb a day it will have cost another £80/£90 by then for going over our limit!!
Does anyone have any suggesting as to what we could be doing to have changed our usage so significantly? Or could this be an error on bt's side that i should pursue further?
Thanks for your help!!
