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Aspiring Expert
3,668 Views
Message 1 of 7

Uninstall BT Broadband Desktop Help

I have been having a problem with my copy of this program (I keep being told to update the s/w which I do but the request to update occurs the next time I use the program) and decided to uninstall followed by a fresh re-install. However, using Add/Remove programs hasn’t worked as the uninstall starts and then freezes. I notice there is a uninstall capability if I click Start / All Programs / BT Broadband Desktop Help.
 
Question: has anyone used this method of uninstalling(?) was it simple or did you need to carry out other deletes elsewhere?
 
Thank you
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6 REPLIES 6
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Contributor
3,655 Views
Message 2 of 7

Re: Uninstall BT Broadband Desktop Help

Try startup windows in safe mode (f8) and uninstall from there...

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Aspiring Expert
3,646 Views
Message 3 of 7

Re: Uninstall BT Broadband Desktop Help

Thanks ~ I will give that a try.

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Beginner
3,407 Views
Message 4 of 7

Re: Uninstall BT Broadband Desktop Help

Yes, safe mode worked for me. I would add... if the uninstall freezes again with the notifier appearing on the taskband, right click notifier and select "exit". Repeat each this happens and then the uninstall proceeds (or else it had enough time to resume by itself?)
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Aspiring Contributor
2,771 Views
Message 5 of 7

Re: Uninstall BT Broadband Desktop Help

"if the uninstall freezes again with the notifier appearing on the taskband, right click notifier and select "exit""

 

Thanks for this, couldn't uninstall it either. What a terrible piece of software.

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Sage
2,767 Views
Message 6 of 7

Re: Uninstall BT Broadband Desktop Help

Not just terrible but totally unnecessary hogware.

 

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Distinguished Sage
Distinguished Sage
2,756 Views
Message 7 of 7

Re: Uninstall BT Broadband Desktop Help

Hi all. I hope the OP has this sorted by now. It was over a year ago that he posted! Hope it works for you Sqwirral.

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